Retrieval Tips

Please remember that you will probably be collecting your lost keys / pet from a complete stranger. We advise that you meet the finder in a public place and not at their or your home address. In the event that you agree to meet the finder in a secluded or private place, we advise you to take a friend with you and/or ensure that someone knows where you are going and when you should be back. 

Alternatively, if you cannot or would prefer not to meet in person, think of arranging a mutually convenient drop off location with the finder. 

You may also consider using a professional courier service to arrange the collection and return of your keys / pets.

We advise that you do not give any personal information to a finder. Remember that a small amount of personal information can be used to identify you.

You have no obligation to make any payment to a finder.  A finder is not permitted to require payment from you.  Please notify us immediately if a finder requests payment for the return of your keys or pets.

Most important of all, please be safe. Just because a finder has gone to the effort of trying to return your keys / pets does not mean that you should ignore common rules on personal safety.

Disputes with finders

Please report any dispute with a finder to us immediately. In particular, please report any finder who requests money or some other form of payment in exchange for returning your missing keys / pet. Remember that all communication with finders are recorded for the purpose of avoiding and/or resolving any disputes.
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